HIGHEST-RISK DIGITAL ASSET

Website & Patient Portal
WCAG 2.1 AA Auditing

Identify and close compliance gaps across your digital front door before they trigger regulatory complaints or legal exposure.

Request Briefing See What We Deliver

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Preparing 40+ health systems for the 2027 deadline

LIVE AUDIT SNAPSHOT

Patient Portal • v4.2

WCAG 2.1 AA SCORE

check_circle Keyboard navigation & focus management

PASS

check_circle ARIA landmarks & screen reader labels

PASS

warning Dynamic content & live regions (EHR widgets)

REVIEW

check_circle Color contrast & text resizing

PASS

verified Report ready for OCR review

12 min ago

Why This Matters for Healthcare Organizations

Patient portals and scheduling systems are among the highest-risk patient-facing digital assets under Office for Civil Rights enforcement. With 1 in 4 U.S. adults living with a disability, accessibility barriers directly affect patient acquisition, satisfaction scores, and federal funding exposure.

Many healthcare organizations discover that legacy EHR integrations and custom clinical workflows create hidden barriers — barriers that remain invisible until a complaint arrives.

KEY RISKS

warning Online scheduling and appointment systems that create barriers for patients using screen readers or voice navigation
warning Secure patient messaging and results portals that fail basic accessibility requirements
warning Telehealth platforms with complex clinical workflows that were never designed with accessibility in mind
warning Legacy system integrations that introduce hidden conformance gaps

Failing to address these issues puts federal funding, organizational reputation, and patient trust at risk — especially with the May 11, 2027 WCAG 2.1 AA deadline approaching.

What We Deliver

Our audits are specifically designed for the complexity of healthcare environments and legacy health IT systems. We go beyond generic website scans to evaluate real clinical workflows and patient journeys.

STEP 01

Technical WCAG 2.1 AA Audit

bug_report

Full conformance evaluation of portals and telehealth platforms
Detailed assessment of scheduling, messaging, and results views
Testing across desktop, mobile, and assistive technologies

Includes automated + manual expert testing

STEP 02

Clinical Workflow Review

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Evaluation of EHR integrations and embedded clinical tools
Identification of cross-system patient journey barriers
Practical recommendations that respect existing IT constraints

Designed for complex, legacy health IT environments

STEP 03

Prioritized Remediation

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Clear findings report with severity ratings and screenshots
Phased remediation plan aligned with operational realities
Documentation suitable for OCR review or legal defensibility

Actionable roadmap you can hand to your development team

Trusted by Healthcare Leaders

Real outcomes from organizations navigating the same compliance and legacy-system pressures you face.

40+ health systems • Academic medical centers • Regional networks

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“ClarityAccess found critical gaps in our patient portal that our previous vendor completely missed. Their remediation roadmap was practical, phased, and respected our EHR constraints. We passed internal audit with zero findings.”

Dr. Elena Vargas

Director of Digital Patient Experience
Multi-State Health System (12 hospitals)

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“The clinical workflow review was the differentiator. They understood how our legacy scheduling system actually works in practice — not just on paper. We now have a defensible compliance posture and a clear plan through 2027.”

Marcus Chen, CISSP

VP, Information Security & Compliance
Academic Medical Center

star star star star star

“Their documentation package made our OCR submission straightforward. We avoided what could have been a very expensive remediation project by catching issues early. Worth every dollar.”

Sarah Patel

Chief Patient Experience Officer
Regional Health Network

Frequently Asked Questions

Common questions from healthcare compliance and digital experience leaders evaluating website and patient portal audits.

How long does a typical website and patient portal WCAG 2.1 AA audit take? expand_more

Most healthcare organization audits are completed within 3 to 6 weeks, depending on the size and complexity of your digital environment. We provide a clear timeline during the initial scoping call.

Will the audit disrupt our clinical workflows or patient portal usage? expand_more

No. Our audits are non-intrusive. We use a combination of automated tools, manual expert testing, and review of existing documentation. We coordinate with your teams to avoid any impact on live patient-facing systems.

Do you test with real assistive technologies used by patients? expand_more

Yes. We test with JAWS, NVDA, VoiceOver, keyboard-only navigation, screen magnifiers, and mobile assistive technologies to simulate real patient experiences.

How is this different from a general accessibility audit firm? expand_more

We specialize exclusively in healthcare. We understand clinical workflows, legacy EHR integrations, telehealth platforms, and the specific enforcement priorities of the Office for Civil Rights under Section 1557 and Section 504.

Will the final report be suitable for OCR review or legal defensibility? expand_more

Yes. Our reports include detailed findings, severity ratings, screenshots, and prioritized remediation recommendations. They are designed to support regulatory readiness and internal or external legal review.